I just won an argument / discussion with customer support person — sorta. I had to bring in the whole "I’d like to speak with your manager" line, but it worked. I’ve never had that happen before, so I was actually suprised when it paid off.
The stupid company kept on trying to compensate me with free junk rather than giving me my money back. And I was insistent that I didn’t want more of what they had to offer–if I wanted it, I wouldn’t want my money back.
So, seeing that the tool of a customer service representative wasn’t going to bend from the circle of logic and reason he kept following, I resorted to asking to speak with his supervisor. When he got back on the phone, the refund was in the works :)