“Overseas” or “Exported customer service”

So I finally got around to reporting all my credit cards lost. Maybe longer than is wise to wait, but there was still no activity so, I wasn’t frettin’. My one oberservation from the whole reporting experience is this: I’m almost positive most customer service centers are routed overseas–at least the graveyard shift of 24-hour service.

All four of the people I talked to (yes, it’s sad I have four credit cards, but only two have balances, and one is no interest until two falls from now) had an Indian accent. I would rate BankOne the best customer service, then Discover, and Best Buy and lastly Home Depot. I could hardly understand what the Home Depot woman was saying to me. I had to ask her to repeat stuff multiple times–even though by the time I called them I knew pretty well what information they wanted since I had told it three times already. The connection was real tinny-sounding too and I’m sure it wasn’t my phone since the other three were fine.

By Joel Maust

Joel Maust is a marketer, blogger and photographer living in the beautiful Flathead Valley of northwest Montana.

2 replies on ““Overseas” or “Exported customer service””

Hey Joel,
I am posting here as promised. I totally know what your saying because most tech help hotlines are overseas now too. I don’t know anything about computers and to top it off, I can’t understand the person trying to help me. Total anarchy! Anyway, thanks for coming to Juliepalooza and I hope we can hang out again soon.
Oh and Megan Fetter had her baby last night. A cutie pie with a full head of dark curly hair just like Andy!

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